Mission

Eliminate Frustration and Feelings of Failure for YOU and YOUR PATIENTS

Patient Success Systems prepares patient-centered health care professionals to respond effectively to current research linking patient success with the quality of the relationship between provider and patient.

With our Relationship-Centered Consultation, providers and organizations gain advanced knowledge and skills in engaging the whole person and improving outcomes through:

  • Motivational Language so You’re Collaborating, Rather than Convincing
  • Behavior Change Techniques so You Resolve Resistance and Create Cooperation Towards Success
  • Precision Information-Gathering so You Implement the Right Solution at the Right Time
  • Measuring Therapeutic Alliance so You Communicate Effectively and Efficiently to Improve Outcomes

Here are quick examples of how we’ve helped patient-centered health care professionals use language skills to deliver extraordinary results to their patients:

A physical therapist learns to ask a patient with chronic back pain not following through with a home health program,

  • “What might be the risks of getting better?”
  • The patient realized she worried her husband might not feel needed anymore. After brainstorming how the patient could engage her husband as a partner rather than a caretaker, the patient not only began exercising but planned and completed a hiking trip with her husband 2 months later.

A physical therapist having repeatedly warned an injured athlete to cut back on activity, asks with curiosity,

  • “What would it take for you to decrease your physical activity?”
  • The athlete discovered that unless his pain level increased and prevented him from walking to classes, he was not interested in decreasing his activities. Although this answer surprised both of them, it created understanding and an opportunity for the athlete to be accountable and for the physical therapist to release frustration and change the treatment plan.

A physical therapist with a patient suffering from chronic headaches who consistently complains of being too busy and having no time says calmly,

  • “Step out of the picture for just a moment…What one small change could begin to create some space for you?”
  • The patient identified if she could leave her child with the sitter for an additional hour a day, she could have time for herself. This one accomplishment increased the patient’s sense of control and snowballed into a yoga and meditation program resulting in a 50% reduction in headache frequency and intensity in 2 weeks.

Health care is changing before our eyes. Leaders in health care will succeed because they know:

  1. How to motivate patients who always have a reason for not following treatment recommendations or their home program
  2. How to work with patients who are experiencing psychological and social issues that interfere with treatment
  3. How to turn patients into raving fans of the great results you can provide
  4. How to know and respond to what today’s patients want
  5. How to increase referrals with successful, satisfied patients
  6. What to say to get patients moving toward improved outcomes

And we can show you how.

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