Why do the Words you use with patients matter?

The evolving science of interpersonal neurophysiology gives us insights into how the relationship between a healthcare provider and the patient can change the outcome. Part of this science is about the words we use and how we use them create an experience that can either facilitate or hinder your treatment.  Although this seems obvious to some, many organizations fail to integrate these essential skills into the patient experience.  

The human brain is a complex meaning machine designed to “make sense” of the experience.  Humans are social beings and have evolved in the context of social groups and psychological constructs that have enabled tremendous advancements.  This “socialness” is possible with a brain that is designed to connect with others, interpret intentions and “feel” the emotions of others. These neural mechanisms are the foundation of successful human interaction.  

As part of precision language...

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